Samantha Sotos

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Delivery & Returns

Delivery

Orders take 1-3 days to process and ship. Once your order has been despatched, an e-mail will be sent to the address you provided with the tracking number for your package. Your purchase will be sent by Elta Courier from Athens.
Orders are shipped from Monday-Friday. Please note these times are estimates and may differ during busy periods. Deliveries are made from Monday - Friday. 

Shipping costs are as follows:
Greece
We offer free delivery to Greece. Deliveries within mainland Greece usually arrive within 1-2 working days of despatch. On the islands, it can take up to 5 days for delivery. 
Europe
We ship to the following countries- Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Gibraltar, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, UK.
Shipping to Europe can take 3-5 working days and is costed at a flat rate of €16.
Rest Of The World
These orders can take up to 5-7 working days to ship from date of despatch and are costed at a flat rate of €28.
If your delivery address is outside Greece, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Samantha Sotos cannot be held responsible for these charges. 

Returns
We understand that you may occasionally want to return items that are not suitable. If you are not satisfied with a product purchased from our online store, please e-mail us at info@samanthasotos.com to state your request and reason for returning your garment.  Please return the goods within 14 days to:

Returns Department
Samantha Sotos
Ilia Poulopoulou 32
Thissio Athens 11851
Greece

Items will be refunded providing that you do not use the item; it is in the same condition and full packaging as when you first bought it, and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.
Unfortunately, shipping costs and/or import duties are non-refundable and we are not held responsible for returns that do not reach us. In the event of the goods being faulty however, we would advise customers to contact us on +30 210 3242517 or at info@samanthasotos.com as soon as possible. We will arrange for a collection of these products.
Please send the parcel via a signed for service, keep receipt for proof of postage & check carefully before returning any item.
Please note that we can also offer an exchange. Please state this in your e-mail so we know how to proceed accordingly.

Exceptions
Any returned item that is received by us more than 14 days after the date of purchase will be not be accepted.

If you have any queries, please call +30 210 3242517 or e-mail us at info@samanthasotos.com.